Name: FLORIST CHOICE £50
Brand: Florist Old Oak Common
Price: 50.00 GBP
Availability: InStock

Florist Old Oak Common: E-Commerce Terms & Conditions

Introduction

Welcome to Florist Old Oak Common. We provide an online flower delivery service serving Old Oak Common and the surrounding areas. By placing an order through our website, you agree to comply with the following Terms & Conditions. Please read these carefully before making a purchase. These Terms apply to all online flower delivery orders placed via our website by customers in Old Oak Common and neighbouring localities.

Order Process

Upon visiting our website, you can browse our range of flower arrangements and gifts, all available for delivery in Old Oak Common and nearby areas. To place an order, select your desired product(s), add to your online basket, and proceed to checkout. You will need to provide accurate delivery details to ensure timely and correct delivery of your order. It is solely your responsibility to make sure all recipient and delivery information is entered correctly.

After completing the order form and confirming your purchase, you will receive an acknowledgment via the website and/or email. This notification confirms that we have received your order but does not constitute acceptance of your order by Florist Old Oak Common.

Order acceptance occurs only when you receive a dispatch confirmation from us. We reserve the right to refuse your order prior to this stage for reasons including, but not limited to, product unavailability, pricing errors, or payment issues. If your order is declined or cancelled after payment, a full refund will be processed without undue delay.

Product Information and Substitution Policy

While we endeavour to ensure all product descriptions, imagery, and prices appearing on the website are accurate, errors may occur. If we discover an error in the price or availability of any goods you have ordered, we will inform you promptly and provide the option of reconfirming your order at the correct price or cancelling it with a full refund.

All flowers and plants are subject to seasonal availability and may differ from images shown on the website. We reserve the right to substitute any item with another of similar style, quality, and value should the need arise. We will always seek to notify you in the event of major substitutions; however, on occasion this may not be possible if swift action is needed to meet your delivery deadline, especially for orders in Old Oak Common and its surrounds.

Payments

Payment for all orders must be made in full at the time of ordering via our secure online payment system. We accept most major credit and debit cards. By submitting your payment details, you warrant that you are authorised to use the payment method provided and that sufficient funds are available to complete the transaction.

Orders will only be processed and dispatched once full payment has cleared. If for any reason your payment is declined or not authorised, the order will be treated as null and void until successful payment is arranged.

All prices are shown in Pounds Sterling (£), inclusive of VAT, and exclusive of any applicable delivery charges. Delivery fees will be clearly stated at checkout before payment is made.

Delivery Policy

Florist Old Oak Common provides delivery services across Old Oak Common and surrounding areas, subject to availability and delivery zones as displayed on our website. Standard delivery slots and same-day delivery options (where available) are displayed at checkout. While we make every effort to deliver goods at your chosen time or date, we do not guarantee specific delivery times, especially during peak periods (e.g., Valentine’s Day, Mother’s Day).

It is your responsibility to ensure that someone is available at the delivery address to receive the flowers. If no one is present, our delivery driver will attempt to leave the arrangement with a neighbour or in a safe place at their discretion and leave a note for the recipient. If neither is possible, the delivery will be returned to our premises, and a redelivery fee may be charged.

For hospital, hotel, business, or public building deliveries in Old Oak Common, please provide complete delivery details including specific departments, wards, room numbers, or contact information. Florist Old Oak Common cannot accept liability for delayed or failed deliveries due to incorrect or incomplete delivery information.

Changes, Cancellations, and Refunds

If you wish to make changes to or cancel your order, please contact us as soon as possible. Cancellations or amendments can only be accepted up to 24 hours before the scheduled delivery date for standard items, and at least 48 hours in advance for custom, bespoke, or large event orders. Cancellations made after these cut-off periods may incur charges or may not be eligible for a refund if the order has already been prepared or dispatched.

In the event of a cancellation or amendment within the accepted window, a full refund or suitable adjustment will be processed using your original payment method. Where bespoke or special order flowers have been sourced specifically to fulfil your order, a deduction may be made to cover costs already incurred.

If you believe there has been an issue with your delivered order (for example, faulty, damaged, or missing items), please notify us within 24 hours of receipt, providing photographic evidence where possible. We will investigate promptly and, where appropriate, offer a replacement, refund, or alternative resolution as soon as possible. Our liability in such cases is limited to the value of the affected goods only.

Customer Obligations

By placing an order with Florist Old Oak Common, you confirm that:

You are at least 18 years of age and legally capable of entering into binding contracts.
The information you provide during the ordering process is accurate and complete.
You have the authority to use the payment method provided.
You will comply with these Terms & Conditions and with any applicable UK laws.

Liability

Florist Old Oak Common will make every reasonable effort to provide a high-quality flower delivery service across Old Oak Common and nearby areas. We do not, however, accept liability for any indirect, special, or consequential losses or damages arising from use of our website, delay or failure in delivery, or product quality, except as required by UK consumer law. Our maximum aggregate liability under these Terms in respect of any order is limited to the value of the purchased goods (including delivery charges, if applicable).

Nothing in these Terms & Conditions limits or excludes liability for death or personal injury arising from our negligence, or any other liability that cannot be limited or excluded under applicable law.

Although we strive to deliver all products in excellent condition, flowers and plants are naturally perishable and may be affected by adverse weather or incorrect aftercare. Please refer to our flower care instructions for best results after delivery. We cannot be held responsible for deterioration or wilting which occurs after delivery due to circumstances outside our control.

Data Protection and Privacy

We are committed to respecting your privacy and protecting your personal data. All personal information collected during the order process will be used solely for the purpose of fulfilling your order, managing our customer relationship, and meeting our legal obligations. We do not sell or share your data with third parties except as necessary for order fulfilment (for example, sharing your delivery details with our drivers).

For further information on how we collect, use, and protect your data, please refer to our Privacy Policy available on our website.

Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Florist Old Oak Common or its licensors and may not be used, reproduced, or distributed without our written permission. Unauthorised use of our intellectual property may Lead to legal action.

Amendments to These Terms

We reserve the right to update or modify these Terms & Conditions at any time, and such changes will take effect immediately upon posting on our website. The version displayed at the time of order completion will apply to your purchase. We encourage you to review these Terms regularly for any updates.

Governing Law

These Terms & Conditions, and any disputes or claims arising out of or in connection with them or your use of our flower delivery services in Old Oak Common and surrounding areas, are governed by and interpreted in accordance with the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

General

If any provision in these Terms & Conditions is found to be unenforceable or unlawful, the remaining provisions will continue in full force. No failure or delay by Florist Old Oak Common to exercise any right or remedy provided under these Terms shall constitute a waiver of that right or remedy.

These Terms & Conditions apply to all customers ordering for delivery in Old Oak Common as well as in neighbouring areas served by our online flower delivery service. By proceeding with your purchase, you confirm your acceptance and understanding of these terms.

If you have any further questions regarding these Terms & Conditions or your order, please consult our website or contact us through the means provided on our Contact page.