Returns, Refunds and Complaints Policy at Florist Old Oak Common

Our Fresh Flowers Guarantee for Old Oak Common

At Florist Old Oak Common, our commitment to providing outstanding flowers and customer service is unwavering. As a trusted local florist serving households and businesses throughout Old Oak Common, we take pride in delivering beautiful arrangements that bring joy to every occasion. Your satisfaction matters to us, and we guarantee that all flowers from our shop are fresh and of the highest quality on arrival.

Damaged-on-Arrival Policy

Every floral arrangement is carefully checked and packaged to ensure perfection. However, should your order arrive damaged or fail to meet your expectations in terms of condition, please notify us as soon as possible upon receipt. To resolve any issues quickly and efficiently, we may ask for a clear photo of the flowers and packaging within 24 hours of delivery. This allows us to assess the situation and provide you with the best possible resolution.

Freshness Window Policy

Our flowers are guaranteed to be fresh on delivery. To maximise enjoyment, please follow any care instructions provided—this helps preserve the lifespan of your flowers. We guarantee our fresh flowers will last for a minimum of five days from delivery, provided they are cared for in accordance with our guidelines. If your flowers wilt or deteriorate within this window despite following care instructions, please contact us promptly so we can make things right.

Refund and Replacement Options

Your happiness is our priority. In cases where your flowers do not arrive in peak condition or fall short of our freshness guarantee, you may be eligible for a full or partial refund, or a replacement bouquet. Our team will review each case individually. Factors such as the condition of the flowers upon delivery, the time frame in which the issue is reported, and any accompanying photographs or information provided will be taken into account. Replacement arrangements are typically dispatched at the earliest convenience to minimise disappointment, and refunds are processed back to the original payment method where appropriate.

How to Make a Complaint

If you are unhappy with any aspect of our product or service, we urge you to let us know straight away. To raise a complaint, please get in touch with our customer service team and include your order details and a clear description of the issue. Timely feedback helps us put things right and continuously improve our service. Our dedicated team aims to resolve complaints fairly and swiftly, usually within a few working days. Where necessary, escalation procedures are in place to ensure a satisfactory outcome.

Trusted Local Service

Florist Old Oak Common is proud to be a reputable local florist supporting households and businesses in Old Oak Common and neighbouring areas. We value the trust you place in us for life's most important moments, and we strive to exceed expectations with every delivery. If you need assistance with a return, refund, or complaint, please reach out—we're here to help and ensure your flower experience is always a positive one.